Client Feedback

Client Feedback

Aside from quantitative responses to our questions, we received numerous written comments concerning our customer service.

What our clients say

  • Helpful
  • Support staff that addresses problems quickly
  • Very talented professionals
  • A very valuable service resource
  • Competent
  • Easy to interact with
  • Ethical
  • Staff that is interested in your comments and suggestions
  • Phone calls returned quickly
  • Listens to the customer
  • Close to its customers
  • Willing to go the extra mile for its customers
  • Efficient

Quantitatively

  • Over 95% are satisfied with our support team
  • 99% state that JBA representatives presented JBA accurately: They deliver on what they sell.
  • Overall 97% of JBA customers said they would choose JBA again.

Top areas of satisfaction for JBA (scoring above 70%)

  • Responsiveness
  • Professionalism
  • Understanding of environment
  • Availability of technical staff when needed
  • Responsive to critical & urgent requests